Customer satisfaction survey template (free)
A free customer satisfaction survey with a five-face CSAT question, a quality grid and a 0 to 10 recommend score. Low scores get a follow-up box.
11 questions on 2 pages
Course evaluation form template (free)
A course evaluation form template gives every student the same questions, so you can compare one term with the next. This one starts with the course and instructor names and an overall rating out of five. Students then say how far they agree that the instructor explained concepts clearly, on a scale labelled Strongly disagree to Strongly agree. A grid covers clear goals, helpful materials, assignments that match the teaching, a manageable workload and getting help when needed, and one question asks about the pace. Page two asks how many hours a week went into the course outside class, what helped most and what to change. If a student would not recommend the course, or only maybe, a follow-up asks what would make it worth recommending. The form never asks for the student's name. Sign up for free and open the template before your last session.
Free plan, free forever. Sign up and the template opens in your workspace.
What's in this form
11 questions on 2 pages. Every question, in order:
Page 1: The course
Why we ask: So we can see which parts of the course worked and which need attention.
| No. | Question | Answer type | Required? |
|---|---|---|---|
| 1 | Course nameShort answer, Required | Short answer | Required |
| 2 | Instructor's nameShort answer, Optional | Short answer | Optional |
| 3 | Overall course ratingRating, RequiredScale of 1 to 5 | Rating | Required |
| 4 | The instructor explained concepts clearlyLinear scale, OptionalScale of 1 to 5 (Strongly disagree to Strongly agree) | Linear scale | Optional |
| 5 | How much do you agree with each statement?Matrix, OptionalChoices: Strongly disagree, Disagree, Neutral, Agree, Strongly agreeRows: The course goals were clear, The materials helped me learn, Assignments matched what was taught, The workload was manageable, I could get help when I needed it | Matrix | Optional |
| 6 | Pace of the courseMultiple choice, OptionalChoices: Too slow, About right, Too fast | Multiple choice | Optional |
Page 2: Your experience
Why we ask: To plan the next run of the course around what helps students most.
| No. | Question | Answer type | Required? |
|---|---|---|---|
| 7 | Hours a week spent on the course outside classDropdown, OptionalChoices: Under 2, 2 to 4, 5 to 7, 8 or more | Dropdown | Optional |
| 8 | What helped you learn the most?Long answer, Optional | Long answer | Optional |
| 9 | What would you change?Long answer, Optional | Long answer | Optional |
| 10 | Would you recommend this course to another student?Multiple choice, OptionalChoices: Yes, Maybe, No | Multiple choice | Optional |
| 11 | What would make it worth recommending?Long answer, Optional | Long answer | Optional |
How the logic works
- Shows “What would make it worth recommending?” when “Would you recommend this course to another student?” is “Maybe” or “Would you recommend this course to another student?” is “No”
What people see after sending
Thanks for your feedback!
It helps us improve the course for future students.
Built in
- Multiple pages
- Conditional logic
Who it's for
- College and university instructors collecting end-of-term feedback
- Trainers and HR teams running staff training
- Workshop leaders and community educators teaching short courses
- Online course creators who want feedback after each cohort
When to use it
- In the last session, before final grades go out
- Halfway through a long course, while there is still time to adjust
- Right after a one-day training or workshop
- When a cohort ends and you start planning the next run
Make it yours
- Give it class time. Put the form's QR code on a slide and allow five minutes at the start of the last session rather than the end. You hear from everyone in the room, not only from the few who open a reminder email later.
- Be plain about who reads it. The form never asks for the student's name, but every person in your HornetForms workspace can read every response. Before students start, tell them who in your workspace will see their answers.
- Prefill the course name. In the editor, set a prefill parameter on Course name, then share one link per section, such as ?course=Biology+101. Students skip the typing and each course arrives with one spelling.
- Rewrite the grid statements for your subject. A lab course might add "Lab sessions were well organized"; a short workshop might drop the workload row. The grid takes up to 20 rows, but six or seven keep it quick.
- Compare terms with the Summary tab. It shows the grid as a table with the count and share for each answer, so a weak row such as "I could get help when I needed it" stands out. Export CSV on any plan to line terms up side by side.
Print it or edit it offline
The same questions, ready to print or edit.
Where the answers go
Every response lands in your HornetForms inbox. From there, send it wherever your team already works.
- Turn on an email to yourself for each new response, on every plan
- A confirmation email to the person who filled it in, when the form asks for their email
- A new row in Google Sheets, a message in Slack or Discord, or a page in Notion, free on every plan
- Connect with Zapier, or send signed webhooks to n8n, Make or your own app
- CSV export on every plan, and Excel export on Pro and Business
Questions people ask
What questions should a course evaluation form include?
An overall rating, a few agree or disagree statements on goals, materials, assignments, workload and support, a question on pace and two open questions: what helped and what to change. The open answers usually tell you how to act on the ratings.
Can I use this as a training evaluation form for employees?
Yes. Rename Course name to Training session, swap Instructor for Trainer and change "another student" to "a colleague" in the recommend question. Then drop the hours outside class question unless the training came with homework.
Is there a course evaluation form template in Word or PDF?
Yes. Download a printable PDF in US Letter or A4, or a Word file you can edit for your school or company. The printout has a "Completed by" line at the top, which you can delete in the Word file. Paper suits rooms without phones, and you can type the answers into the online form afterwards.
How do I turn this into a workshop feedback form?
Keep the overall rating, the clarity scale and the open questions. Cut the grid to goals, materials and getting help, and remove the hours question. A single-day workshop needs about six questions, which takes a couple of minutes.
How should I read course evaluations?
Look for patterns rather than single comments. Start with the grid rows where Disagree and Strongly disagree add up to the largest share, then read the "What would you change?" answers for those topics. Compare the same rows with last term before you change anything.
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Start from a template, finish with your form
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