Cleaning client intake form template
A free cleaning client intake form that asks about size, condition, pets and access, then shows a price range. Quote without a walkthrough.
25 questions on 4 pages
Pet sitting intake form template (free)
Taking care of someone's pet means knowing a lot before the first visit. This pet sitting intake form template gathers it in six short pages. Owners start with their own details, then the booking: the kind of care, the first and last day and the visits each day. Next comes the pet, with the feeding routine, medicines and quirks. A second pet gets its own page, and the page disappears when there is no second pet. Then the vet, an emergency contact, and how you will get into the house. Sign up for free, open the template and adjust the services to match your business.
Free plan, free forever. Sign up and the template opens in your workspace.
What's in this form
33 questions on 6 pages. Every question, in order:
Page 1: About you
Why we ask: So we know where to go and how to reach you while you're away.
| No. | Question | Answer type | Required? |
|---|---|---|---|
| 1 | Your nameShort answer, Required | Short answer | Required |
| 2 | EmailEmail, Required | Required | |
| 3 | Mobile number while you're awayPhone number, Required | Phone number | Required |
| 4 | Home addressLong answer, Required | Long answer | Required |
Page 2: The booking
Why we ask: So we can plan our days around your pets' routine.
| No. | Question | Answer type | Required? |
|---|---|---|---|
| 5 | What kind of care do you need?Multiple choice, RequiredChoices: Drop-in visits, Dog walks, Overnight stays, House sitting | Multiple choice | Required |
| 6 | First day of careDate, Required | Date | Required |
| 7 | Last day of careDate, Required | Date | Required |
| 8 | Visits per dayDropdown, OptionalChoices: 1, 2, 3, More than 3 | Dropdown | Optional |
Page 3: Your pet
Why we ask: Every pet has its own routine, and we want to keep it.
| No. | Question | Answer type | Required? |
|---|---|---|---|
| 9 | Pet's nameShort answer, Required | Short answer | Required |
| 10 | SpeciesMultiple choice, RequiredChoices: Dog, Cat, Bird, Rabbit or small pet, Reptile, Fish, Other | Multiple choice | Required |
| 11 | BreedShort answer, Optional | Short answer | Optional |
| 12 | AgeShort answer, Optional | Short answer | Optional |
| 13 | Feeding routineLong answer, Required | Long answer | Required |
| 14 | Medicines and dosesLong answer, Optional | Long answer | Optional |
| 15 | Behaviour and quirksLong answer, Optional | Long answer | Optional |
| 16 | A photo of your petFile upload, OptionalOptional. Helps us if they slip out the door. | File upload | Optional |
| 17 | Do you have another pet for us to look after?Multiple choice, RequiredChoices: Yes, No | Multiple choice | Required |
Page 4: Your other pets
Why we ask: So nobody's dinner or medicine gets mixed up.
| No. | Question | Answer type | Required? |
|---|---|---|---|
| 18 | Second pet's nameShort answer, Required | Short answer | Required |
| 19 | Second pet's speciesMultiple choice, RequiredChoices: Dog, Cat, Bird, Rabbit or small pet, Reptile, Fish, Other | Multiple choice | Required |
| 20 | Second pet's ageShort answer, Optional | Short answer | Optional |
| 21 | Second pet's feeding routineLong answer, Required | Long answer | Required |
| 22 | Second pet's medicines and dosesLong answer, Optional | Long answer | Optional |
| 23 | Second pet's behaviour and quirksLong answer, Optional | Long answer | Optional |
| 24 | More than two pets? Tell us about the restLong answer, Optional | Long answer | Optional |
Page 5: Vet and emergencies
Why we ask: So we can act fast if something goes wrong.
| No. | Question | Answer type | Required? |
|---|---|---|---|
| 25 | Vet clinicShort answer, Required | Short answer | Required |
| 26 | Vet's phone numberPhone number, Required | Phone number | Required |
| 27 | Emergency contact's nameShort answer, RequiredSomeone nearby who can make decisions if we can't reach you. | Short answer | Required |
| 28 | Emergency contact's phonePhone number, Required | Phone number | Required |
| 29 | If we can't reach you or your emergency contact, may we take your pet to the vet?Multiple choice, RequiredChoices: Yes, No, keep trying to call me | Multiple choice | Required |
Page 6: Keys and the house
Why we ask: So we can get in, find everything and leave the house as you left it.
| No. | Question | Answer type | Required? |
|---|---|---|---|
| 30 | How will we get in?Multiple choice, RequiredPlease don't type alarm or lockbox codes here. We'll arrange them by phone.Choices: Key handover in person, Spare key with a neighbour, Lockbox or keypad, Someone will be home | Multiple choice | Required |
| 31 | Neighbour's name and addressShort answer, Optional | Short answer | Optional |
| 32 | Where are leads, litter and supplies kept?Long answer, Optional | Long answer | Optional |
| 33 | Anything else around the house?Long answer, Optional | Long answer | Optional |
How the logic works
- Shows the note “The last day of care is before the first day. Please check...” when “Last day of care” is less than “First day of care”
- Hides the submit button when “Last day of care” is less than “First day of care”
- Goes to the page “Vet and emergencies” when “Do you have another pet for us to look after?” is “No”
- Shows “Neighbour's name and address” when “How will we get in?” is “Spare key with a neighbour”
- Makes “Neighbour's name and address” required when “How will we get in?” is “Spare key with a neighbour”
What people see after sending
Thanks, we've got everything
We'll read through your answers and call you to arrange keys and a meet-and-greet before the first visit.
Built in
- Multiple pages
- Conditional logic
- File upload
- Hidden fields
Hidden fields it reads from the link: source
Who it's for
- Independent pet sitters and dog walkers who take new clients each week
- Small pet care businesses that book drop-in visits and overnight stays
- House sitters who look after animals as part of the job
- Friends and family who pet sit often and want it written down
When to use it
- Sending the form after a new client says yes and before the meet and greet
- Collecting feeding and medicine details in writing instead of by text
- Booking drop-in visits, dog walks, overnight stays or house sitting
- Learning where leads, litter and spare supplies are kept
Make it yours
- Keep the warning on the booking page. If the last day falls before the first day, a note asks the owner to check the dates and the submit button stays hidden, so you never get a booking that runs backward.
- Leave the door code request out of the form. The key question already asks owners not to type alarm or lockbox codes, and you can arrange those by phone at the meet and greet.
- Edit the care options to match what you sell. If you only offer walks and drop-ins, delete the other two choices and the form stays tidy.
- Ask for a photo of the pet. The upload is optional, and a clear picture helps you recognise a shy cat or a dog that slips out of the door.
- Turn on email notifications and read each answer set before you call. The thank-you message tells the owner you will phone to arrange keys.
Where the answers go
Every response lands in your HornetForms inbox. From there, send it wherever your team already works.
- Turn on an email to yourself for each new response, on every plan
- A confirmation email to the person who filled it in, when the form asks for their email
- A new row in Google Sheets, a message in Slack or Discord, or a page in Notion, free on every plan
- Connect with Zapier, or send signed webhooks to n8n, Make or your own app
- CSV export on every plan, and Excel export on Pro and Business
Questions people ask
What happens if the owner has only one pet?
They answer no to the question about another pet and the form skips the second pet page. They land on the vet and emergency page right away, so the form stays short for most clients.
Why does the form not ask for door codes?
Codes should not sit in a form response. The key question asks owners to leave alarm and lockbox codes out and promises to arrange them by phone. You then share them in a way you and the owner agree on.
What if a client picks the wrong dates?
When the last day is earlier than the first, a note appears asking the owner to check, and the submit button hides. As soon as they fix the date, the button returns and they can send the form.
Can owners add more than two pets?
Yes. The second pet page ends with a long answer for the rest of the pets, where owners write each name, feeding routine and medicine. A client with several animals can also send one form per pet.
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